DON'T MISS

BI SOLUTIONS NIGERIA & DEXLEARN e-LEARNING COURSES

Hurry NOW, register between the 3rd of December and 15th of December, 2016 for any of the courses and you would enjoy 20% off the discounted price of #5,000 (#4000 FLAT)

Courses Available are:

1. Project management
OBJECTIVES:
• Define projects, project management, and project managers
• Identify the five process groups and nine knowledge areas as defined by the PMI
• Describe the triple constraint
• Perform a project needs assessment and write goals, requirements, and deliverables
• Create key project documents.
• Build a project schedule by estimating time, costs, and resources
• Understand and use the work breakdown structure
• Create project planning documents, such as a schedule, risk management plan, and communication plan
• Use planning tools, including the Gantt chart, network diagram, and RACI chart
• Establish and use baselines
• Monitor and maintain the project
• Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
COURSE OUTLINE
• Module One: Getting Started
• Module Two: Key Concepts (I)
• Module Three: Key Concepts (II)
• Module Four: Initiation (I)
• Module Five: Initiation (II)
• Module Six: Planning (I)
• Module Seven: Planning (II)
• Module Eight: Planning Tools
• Module Nine: Executing the Project
• Module Ten: Maintaining and Controlling the Project
• Module Eleven: Closing Out
• Module Twelve: Wrapping Up
2. Customer service
OBJECTIVES
• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers
COURSE OUTLINE
• Module One: Getting Started
• Module Two: Who We Are and What We Do
• Module Three: Establishing Your Attitude
• Module Four: Identifying and Addressing Customer Needs
• Module Five: Generating Return Business
• Module Six: In-Person Customer Service
• Module Seven: Giving Customer Service over the Phone
• Module Eight: Providing Electronic Customer Service
• Module Nine: Recovering Difficult Customers
• Module Ten: Understanding When to Escalate
• Module Eleven: Ten Things You Can Do to WOW Customers Every Time
• Module Twelve: Wrapping Up
3. Goal setting and getting things done
OBJECTIVES
• Overcome procrastination
• Manage time effectively
• Accomplish important tasks
• Self-motivate
• Create SMART goals
COURSE OUTLINE
• Module One: Getting Started
• Module Two: Overcoming Procrastination (I)
• Module Three: Overcoming Procrastination (II)
• Module Four: Four P’s of Goal Setting
• Module Five: Improving Motivation
• Module Six: Wise Time Management
• Module Seven: Tips for Completing Tasks
• Module Eight: Increase Your Productivity
• Module Nine: “To Do” List Characteristics
• Module Ten: Smart Goals
• Module Eleven: Mistakes Will Happen
• Module Twelve: Wrapping Up
4. Entrepreneurship
OBJECTIVES
• Understand how to start a business
• Develop a business plan
• Get financing for your business
• Hire and train employees
• Run your business
• Grow your business
COURSE OUTLINE
• Module One: Getting Started
• Module Two: Decide on the Type of Business
• Module Three: What Is the Market/Competition Like?
• Module Four: Basics of Starting a Business
• Module Five: Create a Business Plan
• Module Six: Get Financing
• Module Seven: Hire Employees
• Module Eight: Training Employees
• Module Nine: Market the Business
• Module Ten: Run the Business
• Module Eleven: Grow the Business
• Module Twelve: Wrapping Up
5. Human Resource management
OBJECTIVES
• Describe the implications of different aspects of Human Resource Management on your daily responsibilities
• Define human resources terms and subject matter
• Recruit, interview, and retain employees more effectively
• Follow up with new employees in a structured manner
• Be an advocate for your employees’ health and safety
• Provide accurate, actionable feedback to employees
• Act appropriately in situations requiring discipline and termination
• Identify three areas for further development within the Human Resources field as part of a personal action plan
COURSE OUTLINE
• Module One: Getting Started
• Module Two: Human Resources Today
• Module Three: Recruiting and Interviewing
• Module Four: Retention and Orientation
• Module Five: Following Up With New Employees
• Module Six: Workplace Health & Safety
• Module Seven: Workplace Bullying, Harassment, and Violence
• Module Eight: Workplace Wellness
• Module Nine: Providing Feedback to Employees
• Module Ten: Disciplining Employees
• Module Eleven: Terminating Employees
• Module Twelve: Wrapping Up

For more information, contact Zika on 012930183 or send an email to zika.n@bisolutionsng.com

Or Visit: www.dexlearn.com

Payments should be made to:

Account name: Bold Image solutions (UBA)

Account Number: 1019120437

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